Shipping policy

Last updated: August 22, 2026

Where we ship

We currently only ship within the United States.

Order Processing

We process orders same day as we receive them. Most orders are shipped same day, but if we receive your order after 5pm ET, it will be shipped the next business day. This typically takes 1-2 business days for processing.

Delivery Times

Please note that the majority of our products are shipped from the domestic warehouse of the manufacturer. However, in order to offer our customers the lowest possible prices, some items are shipped from international warehouses.

Processing: 1-2 business days
Transit: 12-19 business days
Total estimated delivery: 14-21 business days from the day you order.

Note: In some cases our estimated delivery times can fall behind due to reasons such as shipping carrier delays, customs hold ups and natural disasters. We will investigate any orders that are over 21 days old.

Shipping Costs

Free shipping on all orders over $50.00. Standard shipping rates will apply to all orders under $50.00 and are currently $4.99.

Tracking

Once your order has shipped, you will receive an email that contains the tracking number for your package. This tracking information typically takes 2-3 business days to start updating on the tracking website after a package has shipped.

You can track your order at anytime using the following link: 

Delivery Issues

Late delivery, lost in transit or delivery damage? We will solve any problems with your delivery. Please contact us at support@syviane.com with your order number and we will sort everything out for you.

If the carrier confirms that your package is lost, you will receive a full refund for the lost package or a replacement of your choice.

A note on our refund policy:

This applies to all items, delivered in time, within time. Any item which takes longer than expected to arrive will begin the 30 day return period when it finally does arrive at your door. This means you can return items which haven’t arrived as you expected within 30 days of them arriving for a full refund, without having to send them back to us.

Policy Updates

All policies are subject to change at any time without notice. Such changes shall be considered effective immediately upon publication to this website.

Questions?

Email support@syviane.com or visit our FAQ Page.

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